At Just Pharmacy Things, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes returns or refunds may be necessary. Please read the following policy carefully to understand your options.
1. Returns
We accept returns on eligible products within 14 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items may not be eligible for return due to hygiene or safety reasons (e.g., pens, markers, opened notebooks).
2. Refunds
Refunds will be issued to the original form of payment used for the purchase. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
3. Non-returnable items
Certain items are not eligible for return or refund, including but not limited to:
Customized or personalized products.
Used or opened items, unless they are defective or damaged upon arrival.
Gift cards.
Clearance or sale items.
Digital downloads
4. Defective or damaged items
If you receive a defective or damaged item, please contact us immediately at support@justpharmacythings.com. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
5. Return process
To initiate a return, please follow these steps:
Contact us at [contact email or phone number] to request a return authorization.
Pack the item securely in its original packaging, if possible.
Include the original packing slip or proof of purchase.
Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error.
6. Refund exceptions
In certain cases, we may make exceptions to our standard refund policy at our discretion. Please contact us directly if you have any questions or concerns regarding your purchase.
By shopping with us, you agree to abide by the terms and conditions outlined in this refund and return policy. We reserve the right to update or change this policy at any time without prior notice. If you have any questions or require further assistance, please don't hesitate to contact us.
